Terms and conditions

Offers

1. Promotion Overview

This promotional offer allows customers to purchase a 2026 Annual Rides Pass at the 2025 price.
Customers who purchase during the promotional period will receive free access for the remainder of 2025 in addition to the full 2026 calendar year (1st January to 31st December 2026).

2. Eligibility and Redemption

The promotion is valid for purchases made before 31st December 2025.
Passes must be issued in the name of the holder, with a photograph taken at the time of purchase or collection.
Passes are non-transferable and cannot be shared. Any misuse will result in cancellation without refund.

3. Pass Validity

Promotional passes are valid immediately upon purchase for the remainder of 2025 and continue to be valid throughout 2026 (1st January – 31st December 2026).
Each pass is valid for one named individual only and must be presented at the ticket kiosk in exchange for a wristband with each visit.
Proof of identity may be required to verify the pass holder.

4. Ride Access

Passes grant unlimited access to eligible rides and soft play only.
Ride availability may vary due to maintenance, weather, or operational considerations. No refunds or extensions will be offered in these circumstances.
Height and passenger restrictions apply on all rides

5. Refunds and Exchanges

Promotional passes are non-refundable and non-exchangeable once purchased.
No partial refunds or extensions are provided for non-use or early cancellation.

6. Conduct and Safety

Brighton Palace Pier reserves the right to refuse ride access or cancel a pass if the holder fails to comply with safety rules, staff instructions, or engages in misconduct.
Guests must follow all ride operator instructions and safety signage at all times.

7. Acceptance of Terms
Purchase or use of a promotional Annual Pass constitutes acceptance of these Terms and Conditions.

This offer cannot be used in conjunction with any other offer or voucher. Wristbands must be purchased on the day of visit at any time in midweek or before 1pm at weekends at full price. Maximum of 8 wristbands (4 purchased, 4 free) per card holder. Height restrictions apply on all rides and rides are subject to availability. Offer is valid until the 24th of October. Brighton Palace Pier reserve the right to retract this offer at any time without prior notice.

Admission, wristbands and other tickets

1. Admission Overview

A standard admission fee of £2 per person is required for entry to Brighton Palace Pier during peak days and times.
Admission is payable by all guests over the age of 2 years old.

2. Payment and Validity

Admission is valid for entry on the day of purchase only.
Admission tickets/wristbands are non-transferable and non-refundable.
Proof of purchase (receipt or rides wristband) may be required for re-entry on the same day.

3. Access

The admission fee covers entry to the pier and general facilities.
Rides, attractions, arcade games, soft play, food, and retail outlets are charged separately.
Admission does not guarantee availability of specific rides, attractions, or events.

4. Refunds and Exchanges

Admission fees are non-refundable, even in the event of ride or attraction closures due to weather, maintenance, or operational reasons.
No partial refunds or credits are offered for early departure or non-use.

5. Conduct and Safety

Brighton Palace Pier reserves the right to refuse admission or remove any guest who fails to comply with pier rules, safety signage, or staff instructions.
Guests must behave responsibly at all times. Anti-social, unsafe, or disruptive behaviour will not be tolerated.

6. Acceptance of Terms
Payment of the admission fee and entry to Brighton Palace Pier constitutes acceptance of these Terms and Conditions.

1. Wristband Overview

Rides wristbands entitle the wearer to unlimited ride access for the day of purchase or collection only, subject to ride availability.
Wristbands are valid only for the individual they are issued to.

2. Purchase and Use

Wristbands must be worn securely at all times to be valid.
Wristbands are non-transferable and non-shareable. They may not be passed to another person.
Wristbands are void if removed, tampered with, or damaged.
All riders, including accompanying adults, must have their own wristband for ride access unless otherwise stated.

3. Ride Access

Wristbands grant access to rides and soft play only.
Ride availability may vary due to maintenance, weather, or operational reasons. No refunds or extensions will be issued for closures.
Height and passenger restrictions apply on all rides.

4. Refunds and Exchanges

Wristbands are non-refundable and non-exchangeable once issued.
No partial refunds or credits are offered for unused rides or early removal of a wristband.

5. Conduct and Safety

Brighton Palace Pier reserves the right to refuse ride access to any individual not complying with safety rules, or in the case of misconduct.
Guests must follow all ride operator instructions and safety signage at all times.

6. Acceptance of Terms
Purchase or use of a rides wristband constitutes acceptance of these Terms and Conditions.

1. Pass Overview

The Annual Rides Pass entitles the named holder to unlimited ride access on Brighton Palace Pier and free pier admission (when the charge is in place) for 365 days from the date of issue, subject to ride availability and operational conditions.
The pass is valid for the individual named on the card, and matching the photograph on our internal system.

2. Eligibility and Issuance

A photo is required at the time of purchase or collection.
Passes are non-transferable and cannot be shared. Any misuse will result in the pass being confiscated without refund.

3. Pass Use

The pass must be presented and scanned at the kiosk in exchange for a wristband each day of visit. Wristbands expire after the day of use, so a new one is needed for each visit.
Only the pass holder may use the pass; ID may be requested to confirm identity.
Passes are void if defaced, altered, or damaged beyond recognition.

4. Ride Access

Unlimited ride access applies to eligible rides only and soft play only.
Ride availability may vary due to planned maintenance, weather, or operational considerations. No refunds or extensions are given for closures.
Height and passenger restrictions apply and must be observed.

5. Refunds and Cancellations

Annual Rides Passes are non-refundable and non-transferable once purchased.
No partial refunds or extensions are offered for non-use, ride closures, or personal circumstances.

6. Conduct and Safety

Brighton Palace Pier reserves the right to refuse ride access to any individual not complying with safety rules or in the case of misconduct.
Guests must follow all ride operator instructions and posted safety signage at all times.

7. Acceptance of Terms
Purchase or use of the Annual Rides Pass constitutes acceptance of these Terms and Conditions.