Can I accompany my child into the soft play?

Yes, you are welcome to accompany your child. We ask that you limit the accompaniment to 1 adult per child, unless extra support is needed for accessibility reasons.

Please note that it is a requirement of the attraction that kids under 0.9m are accompanied.

Related FAQs

Yes, Palace Play is supervised by trained staff at all times. As well as this, parents are required to stay within sight of the play area at all times. Staff are not permitted to let children leave without their parents being visible.

We only allow children below 1.5 meters to enter, unless they are accompanying a member of your party.

Yes! You can enquire about booking a Palace Play party here!

Not at this time. The nearest toilets are located in the rides area, approximately 20 meters away.

Yes! The Palace Play Café is just across from the entrance gates to the play area. Serving barista style coffee, soft drinks, slushies, cakes and other light snacks.